Czn24 — Your Privacy Policy

Czn24 (website: czn24.org) operates an online gaming platform for members in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information.

By using the czn24 website or mobile app, creating an account, or using any of our services, you agree to this Privacy Policy. This Policy is part of our Terms & Conditions Compatible with.

Czn24 treats your privacy as an ethical responsibility — not just a legal obligation. We believe you have the right to know how your information is used, which is why this policy has been written to be as clear and straightforward as possible.

Czn24 collects your information from a number of sources. A detailed breakdown is provided below:

Automatically collected data includes your browsing patterns, how long you viewed each page, which buttons you clicked, and similar information. This data is used to improve the platform and personalize your experience.

Czn24 uses your information only for specific, legitimate purposes. Each purpose is explained below:

• Account Management: Confirming your registration, verifying logins, and maintaining the security of your account.
• Payment Processing: Processing deposits and withdrawals, and maintaining transaction records.
• KYC Verification: Verifying your identity to meet legal obligations and prevent fraud.
• Customer Support: Providing prompt responses to your questions and resolving any issues.
• Responsible Gaming: Identifying signs of gaming addiction and providing the necessary support.
• Promotional Communications: Sending bonus offers and updates (you can opt out at any time).
• Platform Development: Analyzing user behavior to improve service quality.
• Legal Compliance: Complying with applicable laws and directives from regulatory authorities in Bangladesh.

Czn24 uses industry-leading technology to keep your information secure. Our servers are encrypted and undergo regular security audits.

• 256-bit SSL Encryption: All data transfers occur through encrypted channels.
• Firewall Protection: A multi-layer firewall system to prevent unauthorised access.
• Data Masking: Sensitive data such as passwords is never stored in plain-text.
• Regular Backups: Regular encrypted backups are taken to minimize the risk of data loss.
• Limited Access: Only authorized personnel have access to the necessary information.
• DDoS Protection: Advanced DDoS protection to keep the platform secure against cyber attacks.

Your information is typically retained for up to 5 years after account closure, as required by legal obligations and anti-money laundering regulations. Once that period has passed, your data is securely deleted.

Czn24 does not sell or rent your personal information. However, in certain circumstances, information may be shared with trusted third parties:

• Payment Provider: Approved payment providers such as Mobile Banking, Nagad, and Rocket receive the necessary information to process transactions.
• KYC Partner: Identity documents may be shared with authorized verification agencies for identity confirmation.
• Legal Authority: Data may be disclosed in response to lawful requests from the Government of Bangladesh or international regulatory authorities.
• Technology Service Provider: Companies responsible for server hosting and infrastructure management (all bound by strict confidentiality agreements).
• Fraud Prevention Agency: Verifying information with industry-recognized agencies to prevent money laundering and fraud.

All third parties are bound by confidentiality agreements with czn24 and may not use your information for any other purpose. We regularly assess the privacy standards of these partners.

Czn24 uses cookies and similar tracking technologies to improve your browsing experience. Cookies are small text files stored in your browser.

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Remembers your preferred language, theme, and similar settings.
• Analytical Cookies: To understand which parts of the site are most visited. No personal identification is performed.
• Security Cookies: Used to detect fraud and block unauthorized login attempts.

You can disable analytical and functional cookies at any time from your browser settings. Please note that disabling essential cookies may affect the functionality of certain site features.

As a czn24 member, you have the following rights over your own information. Contact our support team to exercise any of these rights.

Czn24's services are strictly for individuals aged 18 and above. We do not knowingly collect information from minors. Age verification is in place during the registration process.

If we become aware that a minor has created an account, that account will be immediately closed, all associated data will be permanently deleted, and any funds held in the account will be forfeited.

Czn24 may update this Privacy Policy from time to time. If significant changes are made, we will notify you through the following means:

• A notification will be sent to your registered email address.
• A notification will be displayed upon logging in to the platform.
• Changes will be announced on the website homepage.

Continued use of the platform after any changes will be taken as your acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

The "Last Updated" date at the top of this page always reflects the date of the most recent change. Contact our support team if you would like to view a previous version.

If you have any questions, concerns, or wish to exercise your information rights regarding this Privacy Policy, please contact our dedicated Privacy Team: